TO MAKE AN ENQUIRY ABOUT THERAPY
We have adapted our service at the Inner City Centre (ICC) to reflect the guidelines produced by the Government concerning the Coronavirus Pandemic. Most therapy sessions are currently offered via phone or online. Where face to face sessions are offered, all government guidelines concerning distancing and hygiene will be followed
The Referral Service at the ICC wanted to let you know that our low fee vacancies are limited at present time caused by the Covid-19 Pandemic and the high-volume of enquiries concerning low fee therapy due to economic consequences.
We are regularly reviewing our referral service and will post further information in due course. Please do not hesitate in contacting our referral therapists for further information.
It can be difficult to know where to start but the ICC Referral Team can help you to decide on the next step. The ICC takes every care to ensure that the psychotherapy it provides, both individual and group, is of a high quality and is accessible.
ICC therapists offer a range of psychotherapy, both group and individual, based on psychoanalytic understanding of our minds and behaviour. To understand whether this kind of psychotherapy might be helpful for you, the Referral Therapist can discuss this with you when you make contact. You can also go to learn more about psychotherapy on this website.
We recognise that, for some, affordability is a key issue. As a charity, the ICC operates a sliding scale of fees according to individual circumstances. We aim to offer a limited number of reduced-fee places to those on a low income. These vacancies are more likely to be available during the day.
– Send your initial enquiry to our referral service by e-mail to: firstname.lastname@example.org.
Please be aware communications to the ICC referral service should not include personal identifiable information in the first instance. All information of a personal nature will be gathered at the time of talking together. This is to ensure that we handle your data in the safest manner and protect your privacy throughout.
– You will then receive an automatic acknowledgement.
– Our referral psychotherapist will respond by email, as soon as possible, to arrange to speak with you by phone.
– During this call, we can discuss and understand the help you need.
– If psychotherapy with the ICC is not the most suitable form of help for you, our referral psychotherapist will discuss alternative sources of assistance with you.
ACCESSING A THERAPIST:
If psychotherapy is indicated, our referral psychotherapist will seek to match you with one of our therapists. At this point an administration fee will be charged.
It will be easier to arrange a match if you can be as flexible as possible about your availability for therapy.
Finding a suitable therapist for you, with times that match your availability, can take some time. But we know how important it is for you to engage with help, and we do our best to put you in touch with a therapist as soon as we can.
Our referral psychotherapist will contact you once a therapist able to match your requirements has been located. If we are unable to place you, we will keep you informed and offer advice on alternative sources of help, if necessary.
Sometimes we will advise a preliminary assessment meeting with an ICC therapist to discuss your request for psychotherapy in more detail, so that you and the assessing therapist can ensure that the psychotherapy offered at the ICC is right for you. If our form of therapy is suitable, referral to an ICC therapist will be recommended.
WHAT HAPPENS NEXT?
Once a suitable vacancy has been found, you will be given the name and contact number of the ICC therapist we have arranged for you. We ask you to call the therapist in order to agree a mutually convenient time for your initial meeting together.
This vacancy will be held open for you for 2 weeks to give you time to contact the therapist. Due to the limited number of all of our vacancies – and the high demand for ICC psychotherapy – we cannot guarantee that the vacancy will remain available for you after this period.
If when you speak to one of our Referral Therapists, it is agreed that our service is appropriate, we begin the process of matching you with a suitable psychotherapist. An administration fee of £50 is charged. For those seeking a reduced-fee place, the administration fee is £25
If a preliminary assessment session is requested or advised, we will discuss the cost with you before we proceed.
Fees for on-going therapy will be discussed and agreed between you and your therapist, although the therapist will have some awareness of your financial circumstances.
Engaging with psychotherapy requires a commitment of time and money. Times and fees for continuing psychotherapy are agreed with your therapist during the initial meetings.
NEED URGENT HELP?
The ICC is not a crisis or emergency service, and our process necessarily takes time and care. Should you feel you need urgent assistance, we encourage you to consult your GP. It may also be helpful to telephone The Samaritans listening service on their free number – 116 123. You may also find it helpful to consult The Samaritan’s website. If you are unable to make contact with your GP, and feel that you are in imminent risk of self-harm, we advise you to seek help from your nearest hospital’s accident and emergency department.
THIRD PARTY REFERRALS
We are keen to develop further relationships with professionals and reputable organisations which provide advice or counselling/advice services and which are looking to refer people for further assistance. To find out more about the services we offer please call us on 020 7247 1589.
Alternatively, you can email email@example.com.
Including membership, fundraising, editorial, events, or to join our mailing list. Please email us firstname.lastname@example.org.
The ICC welcomes enquiries from the media and can provide media professionals with a quick and authoritative response.
Please call us on 020 7247 1589 or you can email email@example.com.
In order to help you find therapy we have to gather personal information about you. The GDPR, the General Data Protection Regulation, determines how we handle that information, and we have appointed a Data Protection Officer to oversee our compliance with it. For more details see our Data Protection Policy – click here.
You are entitled to see a copy of the information we have about you. if you want to see your information (a subject access request), or if you believe your information has been leaked (an unauthorised disclosure), or if you have any questions please contact the Data Protection Officer by emailing us at firstname.lastname@example.org.
Any complaint by a patient is a serious matter, and will be dealt with by a senior member of the ICC’s management body.
All ICC therapists are required to observe the ethical code and other regulatory requirements of their member institution and of their registering body – the British Psychoanalytic Council (BPC) or the United Kingdom Council for Psychotherapy (UKCP). However, if a problem arises that cannot be resolved between you and your therapist, please get in touch with us.
In the first instance you can send an email to the Administrator at email@example.com. You don’t need to go into detail in the email, just say briefly what the problem is about and we will get back to you, on the phone if you leave a phone number.
TO GET IN TOUCH BY POST
Please write to:
Inner City Centre
St Margaret’s House
21 Old Ford Road
London E2 9PL