Policies of the ICC

The ICC aims to provide a safe, effective, clinical service. Members of the ICC are expected to maintain the highest standards of proficiency, performance and professional conduct. All our members adhere to the Code of Ethics of their training organisation and those of the BPC and UKCP.

Equal Opportunities

We strive to be an equal opportunity organisation in every way we can. We do not discriminate on grounds of:
• Race
• Gender
• Sexuality
• Disability
• Age
• Social Class

However, sometimes we may advise that another kind of therapy would suit you better than the one we offer. This decision is always based on our clinical judgement in the best interests of the individual.

Data Protection

In order to help you find therapy we have to gather personal information about you. The GDPR, the General Data Protection Regulation, determines how we handle that information, and we have appointed a Data Protection Officer to oversee our compliance with it. For more details see our Data Protection Policy – click here.

You are entitled to see a copy of the information we have about you. if you want to see your information (a subject access request), or if you believe your information has been leaked (an unauthorised disclosure), or if you have any questions please contact the Data Protection Officer by emailing us at info@icclondon.org.uk.

Complaints

Any complaint by a patient is a serious matter, and will be dealt with by a senior member of the ICC’s management body.

All ICC therapists are required to observe the ethical code and other regulatory requirements of their member institution and of their registering body - the British Psychoanalytic Council (BPC) or the United Kingdom Council for Psychotherapy (UKCP). However, if a problem arises that cannot be resolved between you and your therapist, please get in touch with us.

In the first instance you can send an email to the Administrator at info@icclondon.org.uk. You don't need to go into detail in the email, just say briefly what the problem is about and we will get back to you, on the phone if you leave a phone number.

 

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